School News

Important QP Info – read carefully

If you are seeing the [email protected] email in the red block on QP home page, please do the following. We have changed across to the [email protected] email address. IF your app is already using the [email protected] email address, please ignore this post.

  • iPHONE users: they are apple users to simply do a reinstall of quickParent
  • HuaweiP40 users or above: use GSpace area to uninstall qp and reinstall it
  • ANDROID users: The following are 3 variant processes we have outlined for parents to reset local settings in order to re-align with the server again.
    • The 3 processes go from ‘gentle’ to ‘aggressive’:
    • Process 1:
      • go to settings
      • then apps and find qp
      • then go to storage
      • then tap clear cache
      • then tap clear data
        Then open qp and login in again. If that doesn’t work then.
    • Process 2:
      • do process 1
      • then uninstall qp and reinstall it
        Then login in to qp and see if sorted.
        If that doesn’t work then
    • Process 3:
      • do process 1 and 2
      • go to settings
      • find google play services under apps
      • go to storage and clear data
        Then login in to qp again. Process 3 is essentially a full ‘flush’ reinstall of qp, it is not normally necessary for this, process 2 (which includes process 1) is normally enough

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