If you are seeing the [email protected] email in the red block on QP home page, please do the following. We have changed across to the [email protected] email address. IF your app is already using the [email protected] email address, please ignore this post.

• iPHONE users: they are apple users to simply do a reinstall of quickParent
• HuaweiP40 users or above: use GSpace area to uninstall qp and reinstall it
• ANDROID users: The following are 3 variant processes we have outlined for parents to reset local settings in order to re-align with the server again.
  • The 3 processes go from ‘gentle’ to ‘aggressive’:
  • Process 1:
    • go to settings
    • then apps and find qp
    • then go to storage
    • then tap clear cache
    • then tap clear data
      Then open qp and login in again. If that doesn’t work then.
  • Process 2:
    • do process 1
    • then uninstall qp and reinstall it
      Then login in to qp and see if sorted.
      If that doesn’t work then
  • Process 3:
    • do process 1 and 2
    • go to settings
    • find google play services under apps
    • go to storage and clear data
      Then login in to qp again. Process 3 is essentially a full ‘flush’ reinstall of qp, it is not normally necessary for this, process 2 (which includes process 1) is normally enough